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Customer Support Specialist (Asia/Oceania)

About Us

Circle is building the all-in-one community platform for creators and brands: think "Shopify for creator/brand-led communities". We make it really easy to bring people, discussions, live streams, content, events and payments together — all in one place, all under a personalized brand.

In November 2021, Circle raised $25M (Series A) to accelerate the way we help creators and brands interact with their customers, their partners, and their community.

Circle is a 100% remote company! We now have a team of about 95 (and growing) based in over 30 countries around the world.

About the role

We're looking to expand our customer support team in the Asia/Oceania region! This role is the first line of support for our customers --respond to open inquiries, solve complex support problems, and direct Circle users to the best solutions to their issues. We have a small but mighty support team of 11 dedicated reps, and a few operations roles. You will definitely have the chance to shine, and make an impact here at Circle.

Please note that this is a 40hr/week full-time remote contract role for the first 3 months, with the expectation for it to transition to a permanent role.

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Location: Must be in Asia or Oceania regions.

Responsibilities

  • Prioritize customer issues across our email and community channels.
  • Become an expert on the Circle product, along with our internal staff admin tool.
  • Advise creators on practical solutions as they launch and build their communities.
  • Troubleshoot a wide range of issues across multiple browsers and our mobile apps.
  • Escalate feedback to inform and improve our product.
  • Collaborate with engineers and designers to troubleshoot complex technical issues.
  • Identify trends from customer inquiries to suggest proactive solutions.
  • Contribute to the Knowledge Base/FAQ and other customer-facing support resources.
  • Schedule: Must be able to work a fixed weekend schedule Wednesday through Sunday (off Monday and Tuesday).
  • Must be available to train Monday though Friday, 8:00am - 5:00pm Eastern Time during first 60 days.

You're perfect for the role if…

  • You have 1-2 years of experience in a customer support role.
  • You have strong written communication skills.
  • You are excited to be a part of an early startup with some serious traction.
  • You've supported customers for a consumer SaaS product before.
  • You're skilled at understanding and implementing technical workflows at a fast pace.
  • You love understanding customer needs, and get satisfaction out of being extremely helpful.
  • You want to be involved in the early days of a startup and have a strong voice to inform product development and our roadmap.
  • You have experience walking customers through advanced technical troubleshooting processes.

Bonus points if you have…

  • Experience working with an issue ticketing system (eg. Zendesk).
  • Experience using Zapier to automate workflows.
  • Experience working with community products.
  • Worked in a 100% remote role before.

The fun stuff:

  • Fully remote: work from anywhere in the world!
  • Autonomy and trust to do your job: we care about outcomes over everything else.
  • Competitive package:
    • Generous compensation and startup equity no matter where you are in the world.
    • Awesome medical coverage with 100% coverage for you and your family!*
    • Home office stipend to help you get up and running.
    • Company retreats: Twice a year, the Circle team gets together for a fully paid company retreat in incredible places around the world! We’ve had past retreats in Colombia and Portugal, and our planning our next one in Mexico.
  • Check out our Careers page for more
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*Your role, location, and unique circumstance may affect this.

Equal Employment Opportunity

Circle is an equal opportunity employer and as such, we do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.

We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their best and authentic selves to work.

If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.

How to apply

If you’re interested in joining, please apply here!